COVID-19 Update
December 1st 2020

We are now fully open with the below Volkswagen Safer Measures in place.

For click and collect sales:

  • Hygiene measures are observed during handover and a distanced handover takes place
  • Cars are thoroughly sanitised and thorough hand washing is practiced by all staff
  • Our showrooms are open for you to view cars and discuss options with our sales people. We have social distance markings in place and all seating areas are arranged to allow social distance
  • Hand sanitisation is available
  • Regular sanitisation of all surfaces takes place in line with best practice guidelines
  • While you research your car, our sales people are present and available through remote contact: telephone, e-mail, contact forms
  • Our retailers can share video content and reviews of our model range
  • Online car configurator, digital brochures, digital product guides and indicative finance calculators are available online to provide information and pricing on car specifications
  • Before and after a test drive, the car is thoroughly cleaned using sanitisation procedures
  • Staff are trained on carrying out a touchless handover

We are open for service and maintenance work as usual, with the following safer measures in place:

  • You can book a service online using our online service booking tool or over the phone
  • Technicians practice thorough hygiene measures and workshop tools are disinfected between use
  • We clean and sanitise the interior and exterior of your vehicle before handing it back to you
  • We offer video consultations, digital communication and telephone throughout the service process to facilitate ongoing communication remotely where possible
  • All vehicles are thoroughly cleaned inside and out before being worked on or being handed back over to consumers to ensure disinfection
  • Vehicles are quarantined for half a day where possible
  • All staff practice hand hygiene measures and wear suitable clothing to prevent transfer of a the virus within the car

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